SHIPPING

The shipping of orders will be carried out immediately upon payment confirmation. It is important to note that our Customer Service department will keep you informed of your order status during preparation and shipping whenever you wish, using our trusted carrier.

The shipping cost to the mainland is calculated based on the order amount.

For customers in the European Union, the Balearic Islands, and the Canary Islands, due to logistical issues, they will be responsible for shipping, taxes, fees, and duties related to the importation of various items. For this, please contact us.

For shipments that are not to the destinations mentioned above, shipping costs will be charged to the recipient. In any case, the merchandise will be insured with the mandatory insurance established by law, according to the Organic Transport Law (LOT). The shipping of orders will be carried out immediately upon payment confirmation.

DELIVERY ADDRESSES

When filling in the purchase details, there is an option to send it to a different address than the billing address.

To do this, simply select the address you consider appropriate when filling in the details or when entering a different address from the billing address during registration or even while placing the order. You can do this using the functions to add or modify the delivery address found when selecting the payment method. In this case, the recipient of the shipment will not receive the invoice for the order. This will be sent to the buyer.

To avoid delivery issues (wrong addresses, inability to find someone at home, etc.), it is essential to correctly fill out the form, with the mobile contact number being mandatory.

DELIVERY TIME

The guaranteed delivery time is 3-4 days for the entire national territory, although most deliveries are made within 24-48 hours.

In case of any issues (delays, transport failures, etc.), the Customer Service department will contact the buyer to notify them, so that the customer can decide whether they wish to continue with the order process.

For any questions or suggestions, you can send this form and we will assist you as soon as possible.